This policy describes how information is handled when you use the Sanad website, app, and the home care services presented through them.
1. Information we may collect
- Account and contact details, such as name, phone number, and email address, when you register or contact us.
- Family member details and care or service requests you add, including health needs if you choose to provide them.
- Questions, messages, feedback, and files you send through the app or support channels.
- Technical information that may arise during use, such as IP address, device and browser type, app version, and login and error logs.
2. Device permissions
If an app feature needs location, camera, photos, or notifications, we request the relevant permission when that feature is used. You can change permissions in your device settings.
3. How information is used
Information is used to operate accounts and requested features, coordinate available care and service requests, communicate about them, respond to support inquiries, protect the service, fix problems, and improve performance. It may also be processed to meet legal obligations that apply to Sanad.
4. Sharing information
Information needed for the service may be accessible to family members you authorize, care providers involved in your request, and technical service providers working for Sanad. It may also be disclosed when required by law. We do not sell your personal information.
5. Security and processing location
We take appropriate technical and organizational steps to protect information and limit access to those who need it. Data may be processed in another country depending on hosting and service providers, subject to applicable legal requirements.
6. Retention and deletion
We keep data for as long as needed to provide the service or meet a legal obligation, then delete or de-identify it as appropriate. You can request account and data deletion through the contact method below; legal duties or an open service request may require some records to be kept, and we will explain why when handling your request.
7. Cookies
The website may use cookies for essential features and saved preferences, and to measure performance if analytics are enabled. You can manage them in your browser; disabling essential cookies may affect some features.
8. Your rights and choices
You may request access to, correction of, or deletion of your data, object to some uses, or withdraw consent where applicable law permits. You can turn off notifications or device permissions in your settings. Requests are reviewed under applicable law.
9. Children’s data
If information about a minor is added to a family profile or care request, the person adding it must be authorized. We handle such information according to legal requirements concerning minors.
10. Changes to this policy
This policy may change as Sanad features or data practices change. The new version will be published here, and users should be notified of material changes through an appropriate channel.
11. Contact
For privacy questions or requests concerning your data, contact the Sanad team using the official contact details published with the app.